Refund Policy

We have a 10-day return policy, which means you can request a return within 10 days of receiving the item.

To be eligible for a return, the item must be in the same condition as you received it, unused or unworn, with labels and in the original packaging. You will also need the receipt or proof of purchase.

To arrange a return, please contact us at info@giorelia.com. If your return is accepted, we will send you a return label and instructions on how and where to send your package. Goods returned to us without first requesting a return will not be accepted.

If you have any questions about returns, please contact us at info@giorelia.com.

Damage and problems
Please check your order when you receive it and contact us immediately if the item is faulty or damaged, or if you have received the wrong item, so that we can assess and rectify the problem.

Exceptions / non-returnable goods
Certain types of goods cannot be returned, such as perishable goods (e.g. food, flowers or plants), customised products (e.g. special orders or personalised goods) and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or comments about your specific item.

Unfortunately, we cannot accept returns of leftover stock, discounted goods or gift vouchers. If your product is not working properly, you can always send us a video of the product in use. Then we can assess whether you are eligible for a new product.

Trade-in
The quickest way to ensure you get the product you want is to accept the returned product and, once the return has been accepted, buy the new product separately.

Refund
Once we have received and checked your return, we will notify you whether or not the refund has been accepted. If so, you will automatically receive a refund to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.